• 1.1 Code of Conduct

Emergency services personnel in PCRP are expected to conduct themselves with the utmost professionalism, integrity, and respect for others. All members are required to follow server rules, remain in character at all times, and avoid engaging in metagaming, powergaming, or fail roleplay. Proper use of vehicles, weapons, and tools is mandatory and must align with established roleplay procedures for arrests, medical responses, and emergency interventions.

Communication must be clear and professional, with all radio and dispatch systems used appropriately. Misconduct, such as breaking character, exploiting game mechanics, or disregarding protocol, must be reported with proper documentation. Depending on severity, disciplinary measures may include warnings, temporary suspension, removal from emergency service roles, or permanent bans from the server.

Upholding these standards contributes to a fair, immersive, and engaging experience for all participants.

• 1.1.1 Community Conduct

Any Emergency Services personnel involved in drama, disturbances, or disruptions within PCRP may be subject to administrative discipline. Unprofessional behavior, whether in-character or out-of-character, undermines the integrity of emergency services and may result in temporary or indefinite suspension at the discretion of the Director of Emergency Services.

• 1.1.2 Mutual Respect and Professionalism Among Agencies

All agencies and their members are expected to uphold a standard of professionalism, respect, and courtesy in all interactions, regardless of the agency or department involved. This policy applies not only to individual personnel but also to the conduct and representation of the agency as a whole. Disrespectful behavior— expressed through the agency's actions, communications, or official positions—toward another agency or its personnel is strictly prohibited and will not be tolerated. Such behavior includes, but is not limited to, verbal abuse, condescending language, uncooperative conduct, or any form of communication that undermines interagency collaboration. All agencies are part of a broader network working toward common goals, and maintaining mutual respect is essential for effective cooperation and public service. This policy applies across all forms of communication, including in-person, written, and electronic. Violations may result in appropriate disciplinary or administrative actions in accordance with applicable codes of conduct, policies, or interagency agreements.

• 1.1.3 Discord Name Formatting

All personnel must use their RP name and callsign in their Discord nickname, formatted precisely as listed on the official agency roster. This rule applies across both Discord servers associated with the community. Failure to comply may lead to administrative action.

• 1.2.1 Efficient Response

Officers are expected to prioritize calls based on urgency and allocate resources appropriately. Non-urgent calls should be handled with minimal personnel, and escalation should only occur when necessary. Officers should avoid self-assigning unless dispatch is unavailable, and once no longer needed at a scene, units should clear promptly. Supervisors are responsible for managing resource deployment and ensuring no overstaffing occurs.

• 1.2.2 Incident Reporting

All major incidents must be reported to a supervisor or Dispatch as soon as safely possible. Officers are expected to document incidents in a timely and accurate manner, with all required reports completed within 24 hours of the event.

• 1.2.3 Scene Management

Officers must not enter buildings or engage with suspects in barricaded or hostile environments without the presence of SRT or another appropriately trained unit. The focus should be on containment, negotiation, and ensuring safety for all involved. The only exception to this rule is when there is an immediate and clear threat to life that cannot be delayed. The first officer on scene assumes initial command until relieved by a higher-ranking unit.

• 1.2.4 Equipment Use

All issued equipment must be used as trained and intended. Officers are responsible for inspecting their gear regularly and ensuring it is maintained in working order.

• 1.3.1 Initial Training

New personnel are required to complete initial training before conducting solo patrols or responding to calls independently. Until certified, trainees may only participate in ride-alongs or supervised training sessions. Exceptions must be authorized by Agency 01, and failure to comply may result in delay or removal from emergency service roles.

• 1.3.2 Ongoing Training

To maintain skills and ensure consistency in roleplay, all personnel must attend regular training sessions. These sessions reinforce existing knowledge, provide updates on protocol changes, and address areas needing improvement. Absence without valid reason may result in disciplinary action or reassignment.

• 1.3.3 Specialized Training

Personnel assigned to specialized units such as SWAT, K9, or Rescue are required to attend scheduled meetings and training events. These ensure that members maintain the necessary skills and standards associated with their roles. Inconsistent attendance or lack of engagement may result in reassignment or temporary suspension from the unit.

• 1.4.1 Uniform Standards

Personnel must wear only their issued uniforms in accordance with their agency’s guidelines. Uniforms should reflect a clean, professional appearance at all times. Officers must carry and display identification while on duty unless performing undercover operations. Face coverings are permitted only during specific operations such as surveillance, takedowns, or tactical entries, and are not to be worn during routine patrol unless explicitly necessary.

• 1.4.2 Vehicle Standards

Vehicles used by emergency services must align with agency-approved models that reflect realism and operational suitability. Agencies may limit the number of uncommon or rare vehicles in active use, and in some cases, restrict certain models to a limited number of active units. Importing a specialized vehicle requires submission of a request form including justification and documentation. All requests are subject to approval by the Office of Emergency Services prior to use. “Glass Light” vehicles are prohibited under all circumstances.

Any agency personnel who are issued any form of disciplinary action may be subject to restrictions as deemed appropriate by agency leadership. These restrictions may include, but are not limited to, limitations on assigned tasks or duties, access to agency vehicles, use of uniforms, or access to any agency-owned or agency-related assets. Such limitations may also apply to items or equipment purchased by the individual for agency-related use if those items bear the agency’s name, logo, or are otherwise affiliated with agency operations. Leadership reserves the right to impose these restrictions in the interest of maintaining operational integrity, accountability, and the professional standards of the agency.

Vehicle Request Form:https://www.paradisecoastrp.com/oes-forms

• 1.5.1 Promotions, Disciplinary Actions & Assignments

Any member found violating server policies or agency guidelines is subject to disciplinary action. These can range from verbal warnings to termination, depending on the offense. All such actions must be well-documented and are subject to review by the Director of Emergency Services, who maintains final authority on all personnel matters. Any changes involving the Office of Emergency Services (OES) staff require prior written approval from the Director.

• 1.5.2 Grievance Procedures

Personnel may submit grievances in the following structured process:

1. Informal Resolution: Attempt resolution through direct communication with a supervisor.

2. Formal Grievance: If informal attempts fail, a formal complaint can be submitted to the department head. The complaint must include relevant facts, dates, and desired resolution.

3. Investigation: The department head will review the case, conduct interviews if necessary, and issue a finding within one week.

4. Appeal: If dissatisfied, the member may appeal to the OES Director, who will provide a final written decision. This decision is not subject to reversal unless new evidence is presented.

Retaliation against individuals who submit grievances is strictly prohibited and will result in disciplinary action.

Grievance Form: https://www.paradisecoastrp.com/oes-forms

• 1.6.1 Chain of Command Enforcement

All personnel must adhere to the established chain of command. Issues and concerns should be raised with immediate supervisors rather than escalating directly to higher authorities. Joint Command Meetings are held regularly to address inter-agency topics, and personnel are encouraged to submit items for discussion through their supervisors.

• 1.6.2 Assistant Director Role

The Assistant Director of Emergency Services shares authority with the Director in managing policy and personnel. While decisions made by the Assistant Director carry weight, all matters remain subject to review and modification by the Director, who holds ultimate decision-making power.

Individual Agency Channels

To maintain realism and facilitate organized communication, dedicated and individual radio channels will be established for each agency. All primary communications for an agency shall take place on its designated channel.

Requesting Another Agency’s Assistance

When an agency is in need of assistance from another agency, the requesting agency's personnel shall switch to the appropriate assisting agency's radio channel. On that channel, the requesting agency will clearly articulate their need for assistance. The assisting personnel will remain on the primary agency’s channel during the incident to ensure effective communication.

Monitoring Other Agencies Radio Traffic

Personnel are permitted to monitor other agencies' radio traffic via Sonoran Radio for situational awareness and to be aware of ongoing incidents. This monitoring is intended for informational purposes only. Personnel must remain in their primary agency radio channel when not actively requesting assistance from another agency or directly engaged in a joint operation on a shared channel. Transmitting on another agency's channel while merely monitoring is strictly prohibited unless specifically for requesting assistance.

Radio communication must be concise, professional, and remain in-character at all times. Priority must be given to emergency traffic, and any out-of-character or non-operational chatter is strictly prohibited. Agencies must operate only within their designated radio channels unless otherwise authorized by OES.

• 1.8.1 In-Server Transfers

Transfers between agencies must be logged in the OES Database and require approval from the Emergency Services Director. Justification must be provided, if you do not want to share the reasoning in the ticket you can DM the Director or Assistant Director the reason for the transfer. Transfer requests will not be processed without authorization. If no response is received from the Director within 12 hours, and both sending and receiving 01s approve, the transfer may proceed provisionally.

Rank is not guaranteed during a transfer, and receiving agencies reserve the right to reassign as needed. A 1-month cooldown is enforced after the second transfer. Agencies may requestup to a two-week delay for replacements or issue blacklists, which may be overturned only by the respective 01.

• 1.8.2 Cross-Community Rank Transfers

Requests to transfer rank from another community are handled on a case-by-case basis by the receiving agency’s 01, who assumes full responsibility for the transferred member’s performance and conduct. The ES Director retains authority to override such transfers and take disciplinary action as needed.

No agency personnel are permitted to participate in ride-alongs with another agency unless the ride-along is part of a pre-approved joint agency operation. Such operations must have prior approval from the respective agency heads (01s) or the Director of Emergency Services.

Violations of this policy will be investigated by the Office of Emergency Services. Personnel found to be in non-compliance may face disciplinary measures up to and including suspension or termination, depending on the severity of the violation.

Exceptions

This policy does not apply to:

• Mutual aid responses where personnel from multiple agencies are actively deployed under a unified command.

• Training programs approved by the Director of Emergency Services.

• This does not apply to civilian ride-alongs.

The Office of Emergency Services (OES) sets this Use of Force Policy as a unified standard for all in-game agencies, including law enforcement, fire/rescue, EMS, and support units. Use of force is permitted only when it is reasonable, necessary, and proportional to the threat. De-escalation must be attempted when safe and feasible. Force is never to be used as punishment or out of frustration.

Law enforcement personnel may use force to protect themselves or others, prevent escape of suspects, enforce lawful arrests, or maintain public order. Fire/EMS may only use force defensively and are not authorized to detain or enforce unless acting in a cross-assigned role (e.g., tactical medic or sworn reserve). All players must treat force encounters seriously and professionally, reflecting real-world standards.

Tasers, OC spray, and bean bag shotguns are considered less-lethal and should only be used on actively resisting or violent subjects when lower-level force or verbal commands have failed. Lethal force (e.g., firearms) is authorized only when there is an immediate threat to life that cannot be stopped by other means. Shooting at or from moving vehicles is prohibited.

After any use of force, personnel must render medical aid or call EMS as soon as the scene is secure. All uses of force must be reported to a supervisor immediately and documented with clear reasoning. This includes all instances of taser deployments, baton use, bean bag rounds, or lethal force.

All OES-affiliated players must complete recurring use of force and de-escalation training. Any misuse of force—including excessive, unjustified, or accidental discharges—will be reviewed by command staff and may result in disciplinary action, removal from the agency, or server sanctions. This policy is in place to ensure fair, realistic, and professional interactions across all departments and scenarios.

The Office of Emergency Services (OES) sets this Vehicle Pursuit Policy to ensure all pursuits are conducted safely, with coordination, professionalism, and clear chain of command. This policy applies to all law enforcement agencies operating under the OES umbrella.

The agency that initiates the pursuit is considered the Primary Agency and retains operational control of the pursuit unless they relinquish command. The initiating officer is the Primary Unit unless they are unable to continue safely or transfer command to another unit within their agency.

Secondary agencies (e.g., County, State, or Municipal departments not originally involved) may join the pursuit to assist but must request permission from the primary agency before taking over as the lead. Takeover is only authorized if permission is explicitly granted by a ranking officer or the initiating officer from the primary agency. Without that permission, the assisting agency shall remain in a support role (e.g., parallel units, spike strips, perimeter support).

If the primary unit is disabled or drops from the pursuit, the next unit in line from the primary agency assumes lead unless otherwise delegated. Secondary agencies may only assume lead if no primary units remain active and operational in the pursuit, or if authority is transferred.

All units involved in a pursuit are expected to operate with due regard for public safety, control their speed appropriately, and continuously evaluate whether the risk posed by continuing the pursuit outweighs the need to apprehend. The use of deadly force, vehicle ramming (PIT maneuvers), or other high-risk tactics must follow department policy and be used only when authorized.

All pursuits must be called out over radio with location, direction of travel, reason for the pursuit, vehicle description, and number of occupants. Supervisory oversight is required as soon as possible. At the conclusion of the pursuit, a full report must be completed by all involved officers, especially the primary unit.

Failure to follow this pursuit policy, including unauthorized takeovers, unsafe driving, or failing to yield to primary agency direction, may result in disciplinary action, retraining, or removal from the agency.

Agencies are authorized to employ Auxiliary Personnel to support their operations by providing additional law enforcement presence on a part-time basis. These personnel are intended for individuals who may not be regularly active but still wish to serve the community in a limited capacity. Auxiliary Personnel are not permitted to hold any formal rank within the agency and are therefore excluded from the command structure. Additionally, they are not eligible for participation in any specialized units or subdivisions. Auxiliary Personnel will not be required to meet any minimum activity or hour requirements, allowing them the flexibility to contribute when available. Their role is strictly to assist with general duties as needed, under the supervision of full-time or ranked personnel, ensuring that departmental standards and chain of command are maintained.

It is at the discretion of each agency's 01 to determine whether or not their agency will allow the employment of Auxiliary Personnel. The 01 may choose to authorize or restrict the use of Auxiliary personnel based on the unique needs, goals, and structure of their agency.

All officers are required to transport individuals they arrest, regardless of whether their patrol vehicle is equipped with a partition (cage). The arrested individual must be thoroughly searched and handcuffed with their hands behind their back prior to transport. In the absence of a cage-equipped vehicle, the arrestee shall be secured in the front passenger seat. A cage-equipped unit may only be requested if the arrestee is displaying violent or aggressive behavior, or if the officer reasonably believes the individual poses an escape risk. Officers are responsible for ensuring the safety and security of the arrestee and themselves during all transports.

Supervisors holding the rank of Sergeant or higher are permitted to request a unit from the same agency to transport an individual they have arrested; however, this is only acceptable if circumstances do not reasonably allow for the supervisor to conduct the transport themselves.

All officers are required to activate their Body Worn Cameras (BWCs) during any interaction with the public, including but not limited to calls for service, traffic stops, field interviews, and casual conversations with citizens. The camera must be turned on prior to making contact whenever possible and should remain recording for the duration of the encounter. Officers should ensure that their BWC is functioning properly at the start of each shift and must notify their supervisor immediately if any equipment issues arise. Deactivation of the camera is only permitted once the interaction has concluded or under circumstances where recording is no longer necessary and in compliance with departmental policy. This practice is essential to promote transparency, protect the rights of all individuals involved, and maintain public trust.

Supervisors are expected to conduct routine oversight of officer performance and adherence to department policies through the regular review of body-worn camera (BWC) footage. Each supervisor shall review a minimum of three (3) bodycam recordings per shift, selecting footage from various incidents to ensure a well-rounded assessment of field activity.

All personnel are required to complete reports in a timely and detailed manner. This means submitting accurate and comprehensive information promptly after an incident or activity. Supervisors are responsible for the thorough review of all submitted reports, either approving them or denying them. If a report is denied, the supervisor must provide a clear and specific reason for the denial directly within the system. This ensures that the submitting personnel understand what needs to be corrected, allowing for prompt revisions and resubmission. Adherence to these procedures is crucial for maintaining accurate records and efficient operations within the Imperial CAD system.

To ensure fairness and continuity within our community, all members of Emergency Services agencies—including Police, Fire, EMS, and Dispatch—are protected from disciplinary action or termination solely due to taking an approved Leave of Absence (LOA). Once a leave has been officially submitted and acknowledged by department leadership or server administration, the member’s position will be held and preserved for the duration of the approved absence. No punitive measures such as demotion, removal from rosters, or exclusion from promotional opportunities will be taken against a member due to their inactive status while on LOA.

However, if a member on LOA is found to be actively participating in another community, this will be considered a violation of the LOA and grounds for disciplinary action. Or if an LOA is deemed egregious in nature—such as being unreasonably long without sufficient justification, fraudulent in intent, or used to avoid disciplinary proceedings—the employing agency reserves the right to take appropriate action. This may include demotion, termination, or other disciplinary measures, but only with the explicit approval of the Emergency Services Director after a formal review and presentation of cause. Such actions must be clearly documented and justified, ensuring transparency and fairness in the decision-making process.

Disciplinary action unrelated to the LOA may still proceed if credible evidence of misconduct arises. Upon return from a valid LOA, the member will be reinstated to their previous role or an equivalent position, with reasonable support to reintegrate. This policy aims to foster a respectful, stable, and inclusive environment for all Emergency Services personnel within the server.

We support members being part of other communities and generally have no issue with it. However, to ensure the effective operation of our Emergency Services, specific expectations apply to leadership. Standard ranks are welcome to participate in other communities without restriction. Members in supervisory positions (e.g., Sergeant, Lieutenant, Captain, or equivalent) and higher are expected to prioritize their time and commitment to this community; this is vital for maintaining agency functionality and leadership presence. Individual Emergency Service agencies may have additional policies, and members are responsible for adhering to their specific agency's guidelines. The Office of Emergency Services (OES) policy states that members holding higher ranks must prioritize this community to retain their assigned rank, and failure to do so may lead to a review of rank and potential adjustments. Our aim is to balance member freedom with operational needs, ensuring a reliable experience for all.

If you are a DOC member, you can review the DOC policies here: https://docs.google.com/document/d/1esCSnb5NS7BnVhSqeP-g98JDCWSYCnD8LYYZnf7HVTQ/edit?usp=sharing

All DOC members are expected to uphold these regulations while acting in the capacity of a DOC member.

The Emergency Services (ES) Director holds the authority to modify, amend, or introduce new policies, including agency-specific policies, at any time and without prior notice. However, any changes or additions must be accompanied by a public announcement detailing the updates to ensure transparency and awareness within the community. These announcements will serve to inform all relevant personnel and members of the adjustments made to existing policies or the implementation of new regulations.